🚚 Delivery
What is the delivery time?
Delivery takes between 7 and 14 business days. A tracking number is sent to you by email upon dispatch.
Is delivery tracked?
Yes, all our packages are shipped with an included tracking number.
Do you deliver outside of France?
Yes, we deliver throughout Europe. Delivery times may vary depending on the country.
🔄 Returns & Refunds
What is your return policy?
You have 30 days after receipt to return an unused item in its original packaging.
How do I initiate a return?
Contact us via the Contact page with your order number. We will guide you through the process.
When will I be refunded?
Refunds are processed within 5 to 7 business days after receipt of the returned item.
💳 Payment
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and Apple Pay. All payments are secured with SSL encryption.
Is my payment secure?
Yes, our store uses an SSL security protocol and does not store any banking data.
📦 Products
Are your products guaranteed?
Yes, all our products come with a 30-day money-back guarantee.
How do I contact you in case of a problem?
Visit our Contact page — we respond within 24 hours.